Guler Appliance Company - 227 7th Street, Rockford

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Reviews about Guler Appliance Company

• Lana C
  ★ ☆ ☆ ☆ ☆
  If you want customer service go somewhere else!!! In October 2016 I spent $4,500 on a Viking Range, not a cheap appliance! Shortly after it was delivered I began noticing problems. The fan was making a grinding noise, the temperature seemed to fluctuate tremendously, one batch of baking would overcook and the next batch would barely cook at all. Then the convection oven, the reason I bought it, was completely off. The left side of the pan would be brown and overbaked and the right side barely being baked at all. The whole point of a convection oven is even baking. They sent repairmen out who confirmed all of the problems and said they believed it was beyond their scope, but they could repair the fan (helpful, but not really). They spoke with Viking while they were here and it was suggested maybe I didn't know what I was doing (??? Just sold a restaurant and tea shoppe, did this for a living! Insulting the customer is not awesome...)
  
  I sent an email to our salesperson and the owner expressing my concern and hope for a fair resolution since it wasn't sounding promising when the repairmen left. Not only did I NOT hear from either of them, I received a phone call from "Mike" in the repair shop days later instructing me to call Viking myself and let them deal with it. I said, "Wouldn't it be best if you contacted them since you seem to have a better understanding of all that's wrong with it?" He said, "Nope, you need to call." And that was it. I have been dealing with Viking and not one follow up or acknowledgement from Guler's. As far as I am concerned I purchased this item from them and if it is not a working piece of equipment it is their responsibility to work with me, not pass the buck and ignore....which is what they have done. Hope they have enjoyed my $4,500 because they won't get another penny from me or anyone I can prevent from doing business with them. Common courtesy is free in case they didn't know that....very frustrated! It's January and I still have a Viking stove that mostly doesn't work. Even after Viking was here the items supposedly repaired still do not work and now they are going to put in a new "motherboard" and I am still sitting with a very expensive piece of junk in my kitchen.

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